tkl971 Privacy Policy

tkl971 collects personal data from you at different stages of your interaction with the platform — during registration, during day-to-day account use, and when you contact our support team. The categories of personal data we collect are described in full below.

1.1 Account Registration Data

When you create a tkl971 account, we collect the following information to set up and manage your player profile:

• Full legal name — required to verify your identity and process withdrawals.
• Date of birth — required to confirm you meet the 18+ age requirement for gambling services.
• Email address — used as your primary account identifier and for account-related notifications.
• Mobile number — used for payment processing via bKash, Nagad, Rocket, or Upay, and for account security alerts.
• Preferred username — a display name chosen by you at registration.
• Password (hashed) — stored in a one-way hashed format; tkl971 staff cannot view your raw password.

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering best practices and to verify age and identity before processing withdrawals above ৳10,000, we may collect:

• Copies of government-issued photo ID (National ID Card, passport, or driver's licence).
• Proof of address documents (utility bill or bank statement dated within 90 days).
• Selfie or facial photo for identity confirmation where required.

KYC documents are processed securely and retained only for as long as required by our data retention policy. They are never shared with third parties for commercial purposes.

1.3 Financial Transaction Data

When you deposit or withdraw funds through the tkl971 cashier, we record:

• Payment method type (bKash, Nagad, Rocket, Upay).
• Mobile wallet number associated with the transaction.
• Transaction amount in BDT (৳).
• Transaction timestamp and reference number.
• Deposit and withdrawal status records.

tkl971 does not store full card numbers or mobile banking credentials. All financial data flows through our secure payment gateway partners.

1.4 Betting and Gaming Activity Data

We maintain records of your betting and gaming activity on the platform, including:

• Bet history — markets selected, odds accepted, stake amounts, settlement outcomes.
• Casino game history — game titles played, rounds, bet amounts, wins, and losses.
• Session logs — login times, session duration, game session activity.
• Bonus usage — promotions claimed, wagering progress, bonus outcomes.

This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance. It is not used for profiling or targeted advertising by third parties.

1.5 Technical and Device Data

When you access tkl971.net, our servers automatically record certain technical information:

• IP address at the time of login and gameplay.
• Browser type, version, and operating system.
• Device type (desktop, mobile, tablet).
• Referring URL and pages visited within the platform.
• Session cookies and local storage identifiers (see the Cookies section below).

1.6 Support and Communication Data

If you contact our support team — via live chat, email, or any other channel — we retain records of those communications, including the content of messages, timestamps, and the resolution provided. These records are used to improve our service quality, resolve disputes, and maintain a complete account history.

tkl971 uses your personal data only for the purposes described in this Privacy Policy. We process data on one or more of the following legal bases: contractual necessity (to deliver the services you have signed up for), legitimate interests (to operate and secure our platform), legal obligation (to comply with applicable regulations), and consent (for optional communications such as promotional emails).

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, email, mobile number	Contractual necessity
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation / contractual necessity
Payment processing and cashier operations	Financial transaction data, mobile wallet number	Contractual necessity
Responsible gaming monitoring	Gaming activity, session logs, deposit history	Legal obligation / legitimate interests
Fraud prevention and security	IP address, device data, transaction patterns	Legitimate interests / legal obligation
Customer support and dispute resolution	Support communication records, account history	Contractual necessity / legitimate interests
Promotional and bonus communications	Email address, marketing preferences	Consent (opt-in only)
Platform analytics and improvement	Technical data, aggregated usage statistics	Legitimate interests

We do not use your personal data to build advertising profiles for sale to third parties. We do not share your data with social media platforms for retargeting purposes. We do not use automated decision-making processes that produce legally significant outcomes without human review.

tkl971 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals, tkl971 shares necessary transaction data (mobile wallet number, amount, reference ID) with our payment gateway partners, including the operators of bKash, Nagad, Rocket, and Upay integrations. These partners process transaction data solely for payment settlement and are bound by their own data protection obligations.

3.2 Identity Verification Providers

Where automated or third-party-assisted KYC checks are used, identity documents and verification data may be shared with accredited identity verification service providers. These providers are engaged under strict data processing agreements and are not permitted to retain or use your data for any purpose other than the specific verification requested by tkl971.

3.3 Platform Technology Providers

tkl971 uses technology partners for certain platform functions, including game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), sports data feed providers, and cloud infrastructure operators. These partners may process limited technical and session data as part of delivering their services. All technology partners are selected based on their security standards and are contractually restricted from using platform data for their own commercial purposes.

3.4 Legal and Regulatory Disclosure

tkl971 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to:

• Comply with a valid legal order, court judgment, or regulatory requirement.
• Investigate, prevent, or report suspected fraud, money laundering, or other financial crime.
• Protect the rights, property, or safety of tkl971, our players, or the public.
• Cooperate with sports integrity investigations relating to suspected match-fixing or irregular betting patterns.

3.5 Business Transfers

In the event that tkl971 undergoes a merger, acquisition, or sale of business assets, player account data may be transferred to the acquiring entity as part of that transaction. In such an event, tkl971 will notify affected players via their registered email address before the transfer takes effect, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

tkl971 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and gather aggregated analytics data that helps us understand how players use the site. This section explains the types of cookies we use and how you can manage them.

Types of Cookies Used

Cookie Type	Purpose	Duration
Essential cookies	Maintain login session state, cashier security tokens, CSRF protection, and core platform functionality. Cannot be disabled without breaking site functionality.	Session / up to 24 hours
Functional cookies	Remember your display preferences, language setting (English), odds format, and recently viewed game categories.	Up to 90 days
Analytics cookies	Collect aggregated, anonymised data on page views, session duration, and feature usage to help us improve the platform experience.	Up to 12 months
Security cookies	Support fraud detection and account security by storing device fingerprint signals and login anomaly indicators.	Up to 30 days

Managing Your Cookie Preferences

You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear existing cookies. Please note that disabling essential cookies will prevent you from logging in or using the cashier. Disabling functional cookies may reset your display preferences on each visit.

tkl971 does not use advertising or retargeting cookies. We do not place cookies on behalf of third-party ad networks. Analytics data collected via cookies is used solely for internal platform improvement purposes and is not shared with external analytics vendors in identifiable form.

Protecting the personal data of our players is a core operational priority at tkl971. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, data breaches, and misuse of personal information.

Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser or app and tkl971's servers is encrypted in transit using industry-standard TLS protocols.
• Password hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. Plain-text passwords are never stored or accessible to tkl971 staff.
• Tokenised payments: Financial transactions are processed through tokenised payment gateway integrations. Full mobile wallet credentials are not stored on tkl971 servers.
• Access controls: Internal access to personal data is restricted to staff members with a specific operational need. Access logs are maintained and reviewed regularly.
• Intrusion detection: Our infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and known attack vectors.

Organisational Security Measures

• Staff who handle personal data are trained on data protection obligations and confidentiality requirements.
• Data processing agreements are in place with all third-party service providers who handle player data on our behalf.
• KYC documents are stored in segregated, access-controlled systems separate from general account data.
• Periodic internal reviews are conducted to assess the adequacy of our data security controls and update them as needed.

Your Role in Account Security

While tkl971 takes extensive measures to protect your data at the platform level, account security is a shared responsibility. You can protect your account by:

• Choosing a strong, unique password and not reusing it across other platforms.
• Never sharing your tkl971 login credentials with any other person.
• Logging out after each session, especially on shared devices.
• Contacting support immediately if you suspect your account has been accessed without your authorisation.

tkl971 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods below reflect our standard practices.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Contractual record-keeping and dispute resolution
KYC identity documents	5 years from date of verification	Anti-money-laundering compliance
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
Betting and gaming history	5 years from account closure	Responsible gaming monitoring and dispute resolution
Customer support communications	3 years from last interaction	Service quality and dispute evidence
Analytics and technical logs	Up to 13 months (rolling)	Platform performance improvement
Marketing preference records	Until consent is withdrawn + 1 year	Consent audit trail

When data has reached the end of its applicable retention period and there is no other legal basis requiring us to keep it, we securely delete or anonymise it. Anonymised, aggregated data (from which you cannot be individually identified) may be retained indefinitely for statistical analysis and platform development purposes.

If you request account closure, your account will be deactivated and your data will be placed in a restricted state. It will not be used for any active purpose during the post-closure retention period, and access will be limited to the minimum number of staff necessary for compliance and dispute resolution purposes.

As a tkl971 player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue obstacle. To exercise any of the rights described below, please contact our support team via live chat or by email at [email protected], clearly stating the right you wish to exercise and the specific data it relates to.

Right of Access

You have the right to request a copy of the personal data tkl971 holds about you. Upon a verified request, we will provide you with a summary of the data categories held, the purposes for which they are processed, and, where applicable, copies of specific records. We aim to respond to access requests within 30 days.

Right to Correction

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update certain details (such as your email address) directly through your account settings. For corrections to identity or KYC data, please contact support with appropriate documentation.

Right to Erasure

You may request that tkl971 delete your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. Please note that some data cannot be erased immediately if it is subject to a legal retention obligation (such as financial transaction records). In those cases, we will restrict processing instead and delete the data once the retention period expires.

Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being verified, or while you are contesting whether our legitimate interests override your privacy interests. During a restriction period, we will store your data but not actively process it for other purposes.

Right to Withdraw Marketing Consent

If you have opted in to receive promotional communications from tkl971, you may withdraw that consent at any time. You can do this by updating your notification preferences in your account settings, by clicking the unsubscribe link in any promotional email, or by contacting support directly. Withdrawal of marketing consent does not affect your ability to use the platform or your eligibility for bonuses.

Right to Complain

If you believe tkl971 has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a complaint. We encourage you to contact us first so we can attempt to resolve your concern directly. To do so, email [email protected] with the subject line "Privacy Complaint" and a clear description of your concern. We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

tkl971 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable regulatory requirements. When material changes are made, we will notify registered players by email at their registered address and display a prominent notice on the platform for a minimum of 14 days following the update.

The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data. Continued use of the tkl971 platform after a policy update constitutes your acceptance of the revised terms.

Minor updates — such as corrections to grammar, clarifications of existing practices without substantive change, or updates to contact details — may be made without formal notification. In all cases, the version of the policy published at tkl971.net/privacy-policy is the current, governing version.

Contact Details

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkl971 handles your personal data, please reach out to us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week in English via the platform.
• Bengali Support: Available daily 9 AM – 10 PM Bangladesh Standard Time (BST, UTC+6).

When contacting us about a privacy matter, please include your registered username or email address, a clear description of your request or concern, and — for data requests — a statement confirming your identity. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days of receiving a verified request.